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We have upgraded our systems

We have upgraded our system to streamline the delivery of our services to make the patient and clinician experience even better. Our new easy-to-use web solution has been launched on 31 August 2021. For more information, please visit

My Emergency Doctor does not replace your GP or the ambulance service. If you or the patient are suffering from a time-critical emergency such as chest pain, breathing difficulty, uncontrolled bleeding or have been in a major accident, call 000 without delay. The Triple Zero (000) service is the quickest way to get the right emergency service to help you.


We recommend you have a stable internet or data connection when connecting to our doctors via web-based video call, and are in a well lit area, so the emergency specialist can view you and/or the patient.

Alternatively patients can call our service on 1800 123 633

Our lines are staffed 24 hours a day, 7 days a week. Calls will be answered within minutes, at any time of the day or night.

About My Emergency Doctor

Get to know more about My Emergency Doctor and the team behind Australia's national emergency telehealth service.

About My Emergency Doctor

Need support with connecting to our doctors via video call?

Download User guide

Frequently Asked Questions

For further support and for answers to Frequently Asked Questions, visit our Support page.

Visit our Support page