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Fast, expert medical support for Aged Care Facilities

Aged Care Facilities can benefit from using a single My Emergency Doctor solution or a suite of them. The best solutions for our Aged Care Facilities include FACEM On-Demand and After-Hours Service.

Our senior emergency specialist doctors (FACEMs) support nurses and carers by working closely with them as medical emergency consultants. From rapid diagnosis and treatment of patients, prescribing medication, arranging referrals to specialists for non-urgent cases and even arranging patient transport (as necessary) our service can offer reassurance to resident and residential aged care facility teams alike.

As the most senior of emergency specialists, our consulting emergency physicians at My Emergency Doctor are trained to make important critical decisions - all are Fellows of the Australasian College for Emergency Medicine (FACEMS), registered with the Australian Health Practitioner Regulation Agency (AHPRA) and go through a rigorous selection and credentialing process.

Additionally, they provide consultations under a robust clinical governance framework, including monthly case study review and performance management.

Why choose My Emergency Doctor?

  • Expert assistance when other doctors aren’t open


    Our emergency doctors can immediately guide and direct nurses and staff in caring for residents quickly, and in 96% of cases, remove the need for patient transfer.

  • Fast and efficient medical support


    We can provide virtual online medical assistance in the hours when other doctors can’t. Our support is available whenever you need it, no matter the time or day.

  • Seamless end-to-end medical support service


    Using our service is simple. On-duty nurses and staff can access our expert medical support seamlessly with no technical knowledge required. Staff and patients can feel reassured with support in prescribing medicine, liaising with pharmacies, and issuing or referrals and post-consultation summaries.

Contact us to see how we can help with your Aged Care Facility's needs.

We work with you to understand the situations in which your facility and staff will need support. This way you can ensure your aged care facility staff and patients are supported wherever and whenever they need it. Please make an enquiry to find out more.

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All of our services are available on-demand, always.

  • End-to-end support and supervision

    Urgent medical care support

    Our on-demand service can fill the gap when staff at a residential aged care facility need medical expertise during after hours periods or in the instance of staff shortages. Our emergency physicians can also issue referrals in line with a patient’s specific diagnosis and treatment needs.

  • Arrange transfers as necessary

    Patient transfers

    If required, My Emergency Doctor can arrange urgent and non-urgent patient transfers between aged care facilities and other health services.

  • Consultation summaries


    Our emergency consultations are securely documented and consultation summaries are made available for the next service or regular GP to manage the patient.

Need more information?

Visit our Aged Care Facility Support page for more resources including FAQs, user guides, and downloadable resources.

More Support Resources

We care about client and patient privacy

My Emergency Doctor is committed to ensuring the privacy and protection of all user data and medical information that is collected and managed.  

To protect all users and customers, My Emergency Doctor maintains a clear Privacy Policy.

Make an enquiry with My Emergency Doctor.

Get in touch to learn more about how My Emergency Doctor can support your aged care facility or to discuss a customised service plan. Once you fill the form, our team will be in touch within 1 business day.