Specialist Emergency Doctors

Available online 24/7 via video based app

FREE after hours telehealth consultations for residents of Eastern and North Eastern Melbourne*

* Click here for more information

PHN Eastern Melbourne

What Is My Emergency Dr?

My Emergency Dr enables you to access a specialist emergency doctor (FACEM) 24 hours a day, 265 days per year. Consultations are performed via phone or video link through your smartphone or tablet. Our service is staffed exclusively by Emergency Specialists who are Fellows of the Australasian College of Emergency Medicine (FACEM’s). Our doctors are experts in making rapid, accurate assessments of medical emergencies.

Why Should I Use It?

With the My Emergency Dr app you can avoid the queue at the Emergency Department, avoid waiting hours for an assessment and avoid the costs and inconvenience of travel and parking. With our service you are guaranteed to see an expert in emergency care, every time you call.

Common Conditions We Treat
  • Headache/concussion
  • Abdominal pain
  • Back pain
  • Diarrhoea and vomiting
  • Urinary tract infections
  • Fever/sore throat/cough
  • Rashes, bites and stings
  • Allergic reactions
  • Sports injuries
  • Work injuries

Expert Care

Our Emergency doctors are experts in their field. They can write prescriptions, order X-rays and pathology tests, refer patients to other specialists, or send them straight to the emergency department when needed. These expert doctors are Fellows of the Australasian College for Emergency Medicine, or FACEMs and are the most senior doctors who work in hospital emergency departments.

Available 24/7

Wherever you, your parents or your children are at home, on holidays, at weekend sport, you can rely on the My Emergency Dr app to be there for your peace of mind. Every assessment is completed with a follow-up letter which you can take to your GP.

Additional Information

We are not here to replace your GP, who is your primary healthcare provider. We are simply here at times when your GP can’t be, as our service is 24/7. Please note, this is a telehealth service only. We do not provide home visits or in-person consultations. We also do not prescribe S8 medications. At this time, we are only able to treat people in Australia.

How to install the app

Meet Our Specialist Emergency Doctors

Latest News

My Emergency Dr does not replace your GP or the ambulance service. If you suffer a time-critical emergency such as chest pain, call 000 without delay.