We're available to support you 24/7/365
Call us if you have any queries about our service or a prescription you have received from us.
Established in 2016, My Emergency Doctor is Australia’s first telemedicine service exclusively staffed by emergency physicians. All consulting physicians are Fellows of the Australasian College for Emergency Medicine (FACEMs).
We work with hospitals, urgent care centres, ambulance services and the general public around Australia to provide access to specialist medical advice via video or telephone consultation.
As specialists in acute care, we help manage overflow when health services are at capacity, or when advice is needed for a patient who becomes acutely unwell, often after hours. This can avoid an unnecessary trip to the hospital emergency department.
Our FACEMs have managed more than 60,000 calls for acute medical care from across Australia. My Emergency Doctor is available for consultations 24 hours a day, 7 days a week, 365 days a year via telephone or our free app (available from App Store or Google Play).
|How we work with pharmacies
Our Patient Support Team will work with patients that are administered prescriptions from My Emergency Doctor to find the most appropriate pharmacy location to have them filled.
Once a pharmacy location is decided, a Patient Support Officer from My Emergency Doctor will call the pharmacy to advise a script is coming and ask for the best fax or email address to send it to.
The Patient Support Officer will then email or fax the prescription to the pharmacy on behalf of the prescribing FACEM.
After a prescription has been sent, the Patient Support Officer will then follow up with the pharmacy to ensure the prescription has been received in good order and will also ask for a postal address so the hard copy can be posted in line with legislation. The Patient Support Officer will also follow up the patient with a phone call to let them know that their script will be ready to collect shortly
The hard copy paper prescription will arrive at the pharmacy’s nominated postal address within 7 working days.
You’ll know the prescription is legitimately from My Emergency Doctor if all these details appear as per the example below:
Our information flyer can help your staff and colleagues get acquainted with our service. Download the A4 flyer now to email to your staff or colleagues or to print and share or stick up in a staff area.