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Use our Low Acuity Manager solution to ease ED surge pressure

Australian Institute of Health and Welfare (AIHW) report shows that around 36% of emergency department (ED) presentations are low acuity patients.

These types of presentations have contributed to the disproportionate increases in demand for ED services over the last few decades. Consequent strains on ED resourcing and service highlight the need for alternative emergency models of care.

My Emergency Doctor’s surge solution, called Low Acuity Manager virtually deploys emergency specialist doctors – all Fellows of the Australasian College for Emergency Medicine, to deliver telehealth consultations to triage 4 and 5 cases in Emergency Departments during peak patient demand, enabling your emergency department to extend its team’s capacity when needed. 

The Low Acuity Manager involves easy deployment and can be accessed whenever you need it most, to help manage ED presentation surges and staff shortages. This can help reduce the number of patients leaving the ED because of long wait times. Most critically, your onsite staff can focus on more complex cases, helping them maintain or improve time-to-treatment and discharge.

My Emergency Doctor's Low Acuity Manager solution can:

  • reduce overcrowding in Emergency Department waiting room

  • reduce number of patients who "did not wait"

  • decrease patient waiting times and time from triage to treatment

My Emergency Doctor Surge Flow

How My Emergency Doctor’s telemedicine service can manage low acuity patients from waiting room through to discharge.

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Contact us today to find out how our Low Acuity Manager Solution can relieve pressure in your ED.

We work with you to create the perfect plan to support your healthcare institution's workforce needs. To find out more about product and pricing structures, please make an enquiry via our contact form and one of our team will come back to you immediately.

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  • Medical Assistance 24/7/365


    Provide emergency medicine assistance no matter the day or time via telemedicine. On-site clinicians and patients can access consultations with emergency specialists within minutes.

  • Help ensure better health outcomes

    Patient Experience

    Enable faster attendance to patients and ensure all patients receive the level of attention they deserve, and the best health outcomes.

  • Reduce staff stress and uncertainty


    We work in synergy with onsite staff and help create a more balanced and sustainable workplace environment, managing surges and allowing staff to focus on the most critical patients.

  • Access to FACEM-led care


    Our Australian qualified specialist emergency doctors provide back-up and support during times when critical access to emergency specialist doctors are needed.

  • Enhancing institutional performance


    Using our Low Acuity Manager could improve important KPIs including patient wait times and triage to treatment times.

  • Trusted by Australian healthcare institutions since 2016


    Partnering with Australian healthcare services including Ambulance, Primary Health Networks, Residential Aged Care Facilities, Hospitals, Urgent Care Centres and Multi-purpose Centres.

Make an enquiry with My Emergency Doctor

Get in touch to learn more about how My Emergency Doctor can support your hospital. Once you submit the form, one of our team members will come back to you shortly.