Our service is subject to following pricing:

24 hours a day, 7 days a week: $220

*Please note Telehealth consultations can not be claimed through Medicare. 

How My Emergency Doctor delivers emergency telemedicine

  • Our doctors are Australian trained, emergency medicine experts

    The doctor you will speak to will always be a senior emergency specialist doctor, who is Fellow of the Australasian College for Emergency Medicine (FACEM).

  • On-demand, no appointment required

    Unlike other telehealth services, the My Emergency Doctor service is available on-demand, with no appointment required. Placing a call through our web-based video call or via phone is simple. Both will be answered 24/7.

  • Secure and confidential consultations

    My Emergency Doctor adheres to patient privacy and confidentiality laws. All personally identifiable data is encrypted and patient consults (and records) are confidential.

When to call

If you or someone you know experience unexpected symptoms or is in need of care for urgent, non-life threatening illness or injury, it can be difficult to know who to call. This service is specifically for times when you are thinking of attending the Emergency Department but feel unsure, and your regular GP is unable to assist, for example after-hours. 

If a patient is suffering a time-critical emergency and/or is unconscious, has chest pain, difficulty breathing, uncontrolled bleeding or has been in a major accident, please dial 000 immediately.

A consultation with My Emergency Doctor may be appropriate if you or the patient experience any of the following conditions for immediate care:


  • Bronchiolitis
  • Flu/Fever/Sore Throat
  • Diarrhoea and Vomiting
  • Abdominal Pain
  • Fainting
  • Rashes, bites and stings
  • Allergic reactions
  • Sports injuries/Work injuries
  • Acute Injury
  • Headache/Head injury/Concussion
  • Back Pain

Contact us

Have more questions or need further assistance? Contact Us and our team will get back to you promptly. 

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Frequently Asked Questions