Our service is not a replacement for the emergency 000 service. If your patient is suffering from a time-critical emergency such as chest pain, uncontrolled bleeding, is unconscious, has difficulty breathing or has been in a major accident, call 000 without delay.

At this time, we are only able to treat people in Australia.

We recognise that your GP is your primary healthcare provider. My Emergency Doctor complements the existing system by being there at times when your GP can’t be, as our service is available 24 hours a day, 7 days a week.

Our consultations with patients are focused on an immediate and dire need and as such, our emergency physicians seek to make rapid decisions and arrange critical care for that specific point in time. Additionally we are able to provide post-consultation summaries which the patient or their family can provide to their usual GP to support any ongoing care the patient requires.

You should continue to see your GP as they are your primary healthcare provider and your relationship with them is vital in maintaining health and wellbeing.

If you or someone you know unexpected symptoms or are feeling acutely unwell, it can be difficult to know who to call. This service is specifically for the after hours period or for some people, like the elderly or those with preexisting conditions, times when you might normally attend an Emergency Department but may not be able to in the current environment.

To access the My Emergency Doctor service patients will need:

• Any computer with internet access, and any smart device with the capacity to run the latest operating system applicable to the device, whether it be Apple, Android or Windows operations system
• A stable internet connection and a web browser (i.e: Chrome)
• Adequate background lighting (so our doctors can see you)

Lines are staffed 24 hours a day, 7 days a week. We currently have a strong roster of senior emergency specialist doctors working with us on a rotating basis. Calls can come in, and will be answered immediately, at any time of the day or night.

A telehealth consultation with an Australian-qualified senior emergency specialist doctor for up to 20 minutes charged at the following rate:

My Emergency Doctor is an emergency telehealth service. We do not provide in-person consultations. We also do not prescribe S8 medications. We also don’t provide routine care as we are there for urgent and acute cases.

Patient confidentiality is upheld in our service. All personal information of our patients is stored securely via encryption on our Australian-based data servers. Our doctors may review this information with other healthcare providers such as a GP in accordance with our service Privacy Policies. 

From time to time a second emergency specialist doctor may access a patient's records for review and quality assurance purposes only. Please also see our serivce Terms and Conditions.

Please contact either:

• The Practice Manager
  My Emergency Dr
  1800 123 633
  info@myemergencydr.com
  
  
• Australian Health Practitioner Regulation Agency (AHPRA)
  1300 419 495
  http://www.ahpra.gov.au/Notifications.aspx
  
  
• NSW Health Care Complaints Commission (HCCC)
  1800 043 159
  http://www.hccc.nsw.gov.au/Complaints/How-To-Make-a-Complaint