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Primary Health Network (PHN) Patient Support

My Emergency Doctor is a telemedicine service providing access to an emergency specialist for acute medical conditions when a person's usual doctor isn't available and they're not sure if they need to go to an emergency department. 


Residents of some Primary Health Networks (PHNs) can access My Emergency Doctor at no cost in the after hours period: before 8am and after 6pm weekdays; before 8am and after 12pm Saturdays and all day Sundays and public holidays.

Eligible PHNs subsidise the My Emergency Doctor service for patients though funding from the Australian Government PHN program. 

For more information on how this works please see our PHN page.

How do I use the service?

Download our user guide for connecting to My Emergency Doctor via web-based video call.

Download File Download User Guide