Awarded Top 10 Most Innovative Health Companies 2023


Regional Hospital Support

Regional Health Service and hospital teams can feel supported when working with My Emergency Doctor. We offer a comprehensive and inclusive online medical solution that comes equipped with training and user guides that will get your team up and running quickly.

Offering a streamlined patient management process via our online telehealth service, clinical staff in regional health services, hospitals, urgent care centres and multipurpose services can access on-demand support from qualified senior emergency specialist doctors (FACEMs).

With access to FACEMs via our online telehealth service, regional healthcare teams can have access to senior clinical decision-maker and expand their capability on demand to provide quality care for more patients. This can lead to a better patient experience and health outcome, better operational efficiencies and increased workforce satisfaction.

When emergency care is required, connect to our doctors at and click on ‘CALL DOCTOR’ – our web solution is intuitively designed for ease of use, or alternatively, call our hotline:1800 123 633. For more information on how it works please see our Regional Hospitals information page.


When you embed the My Emergency Doctor service with your Regional Hospital or Urgent Care Centre we provide a customised training and onboarding plan for your organisation to ensure our service is understood and supported.  

Training is pre-arranged at the start of a service contract and tailored to suit your organisation's individual requirements. Additional training can also be arranged on request. If you’re from a centre that is already using My Emergency Doctor please contact your nurse unit manager to enquire about how to use the service or access additional training.

Frequently Asked Questions

Downloadable support resources for Regional Hospitals using My Emergency Doctor

We have made available online the following support guides (PDFs) for download:


Do you need extra service support to use My Emergency Doctor in your Regional Hospital or Urgent Care Centre?

We’re here to help.

Contact Us