South Western Sydney Primary Health Network (SWSPHN) has partnered with My Emergency Doctor to bring residents in their geographical catchment area free consultations in the after-hours period.
Why is this service free?
SWSPHN is providing this service in the instance your regular GP is closed and you can not find another GP clinic that is open in the after-hours* period.
This service is supported by funding from South Western Sydney PHN through the Australian Government’s PHN program.
Does this service replace my GP or OOO?
Absolutely not. We recognise that your GP is your primary healthcare provider. We simply want to be there at times when your GP can’t be, as our service is available 24 hours a day, 7 days a week. Please also note that this is not a replacement for the emergency 000 service. If you suffer a time-critical emergency such as chest pain, uncontrolled bleeding, difficulty breathing or have been in an accident, call 000 without delay.
What is an Emergency Specialist Doctor?
Emergency medicine is a recognised speciality within medicine where the focus is on immediate diagnosis, resuscitation and treatment of patients with an acute medical condition. Emergency Specialist Doctors (also called Fellows of the Australasian College for Emergency Medicine, or FACEMs) have completed specialist training and passed their Fellowship or ‘Consultant’ Exam in Emergency Medicine. They are trained to deal with the full range of emergencies suffered by all patients regardless of age or gender.
What is the definition of "after-hours" period (for free consultations)?
After Hours is defined as Monday - Friday: 6pm – 8am, Saturday: 12pm – 8am, Sunday and Public Holidays: 24hrs.
What do I need to use the service via app?
- A phone or tablet with the capacity to run the latest operating system applicable to the device, whether it be Apple or Android operations system.
- An internet connection
- Adequate background lighting (so our doctors can see you)
- Our app, available to download for free from the Apple Store or Google Play.
- Your postcode to insert as a 'PARTNER CODE'
What do I need to use the service via telephone?
- A functioning landline telephone
- If you are using a mobile phone, ensure you have strong service reception
- Our phone number is toll-free, however mobile carrier charges may apply if you call via a mobile phone
- Your postcode to use as a 'PARTNER CODE'
Is my data secure? Will the call be private?
How do I claim my free consultation?
To obtain your free consultation simply dial External Link 1800 001 033 or download the 'My Emergency Dr' app onto your smart device and register your details, entering your postcode when it prompts you for a 'PARTNER CODE'.
How do I download the app?
Access to our app is free from the Apple Store or Google Play. From your smart device (tablet or phone), visit the corresponding app store/centre and download the app. See our gallery of instructions above for more information and help.
Why is the app asking me for my credit card details if the service is free?
My Emergency Doctor is available to anyone living in Australia for a fee, however residents of South West Sydney are eligible for free after-hours* telehealth consultations thanks to the South Western Sydney Primary Health Network.
Please insert your postcode as your 'PARTNER CODE' when prompted in the process og registering your details through our app. You do not need to insert your credit card details.
For anyone not living in an area that has a Primary Health Network subsidising the cost of their consultation, fees apply. We ask for credit card details in order to facilitate payment for these consultations. Fees are also applicable to residents of South Western Sydney that call outside of the after-hours* period.