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Connect with a specialist emergency doctor, after-hours*, at no cost

Residents of South Western Sydney are eligible for free after-hours* telehealth consultations, thanks to South Western Sydney Primary Health NetworkMy Emergency Doctor is a telemedicine service connecting Australians with a team of emergency doctors via the phone or an app video call. 

Need a doctor? At times when your regular GP is closed and you are not sure if you need to go to the emergency room, My Emergency Doctor’s team of 24/7 emergency doctors can:

  • Make rapid and accurate assessments via phone or video calls

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  • Provide prescriptions, specialist referrals and x-ray requests

     

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  • Help you from spending hours waiting in the emergency room

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How we help residents of South Western Sydney

  • On-demand medical assistance

    No appointments needed

    Avoid long waiting times in the emergency room and get quick expert answers to your health concerns in after-hours* periods (via phone or smart device), wherever you are. After Hours is defined as Monday - Friday: 6pm – 8am, Saturday: 12pm – 8am, Sunday and Public Holidays: 24hrs

  • Faster access to emergency care

    Flexible access

    To obtain your free consultation simply dial 1800 001 033 or download the 'My Emergency Dr' app onto your smart device and register your details, entering your postcode when it prompts you for a 'PARTNER CODE'.

  • Australian-qualified Specialist Doctors

    EXPERTISE

    If your regular GP is closed and you can not find another GP clinic that is open in the after-hours* period, My Emergency Doctor can assist. All of our emergency specialist doctors are Fellows of the Australasian College for Emergency Medicine. 

When to Call

If you or someone you know unexpected symptoms or are feeling acutely unwell, it can be difficult to know who to call. This service is specifically for the after hours period or for some people, like the elderly or those with pre-existing conditions, times when you might normally attend an Emergency Department but may not be able to in the current environment.

My Emergency Doctor is not a replacement for your GP or the ambulance service. If a patient is experiencing a time-critical emergency and/or is unconscious, has chest pain, difficulty breathing, uncontrolled bleeding or has been in a major accident, please dial 000 immediately.

Calls are funded through the PHN program and free to residents of South Western Sydney only for the after hours period. After Hours is defined as Monday - Friday: 6pm – 8am, Saturday: 12pm – 8am, Sunday and Public Holidays: 24hrs. Calls received outside of these times are subject to charges.

If you live within South Western Sydney, a consultation with My Emergency Doctor may be appropriate if your or the patient experience any of the following conditions for immediate care:

 

  • Abdominal Pain
  • Fainting
  • Headache/ Head Injury / Concussion
  • Flu
  • Fever
  • Rashes, bites and stings
  • Back pain
  • Sore Throat
  • Diarrhoea and Vomiting
  • Acute Injury
  • Headache
  • Urinary Tract Infections
  • Allergic reactions
  • Sports injuries
  • Work injuries

Interpreter Services Available

My Emergency Doctor can support consultations in multiple languages via the Translating and Interpreting Service (TIS National). In order for an interpreter to be organised, patients or their carers will need to be able to communicate the language for which require they an interpreter, their return contact phone number and Medicare card number in English.

External Link Find out more about the TIS National service

Eligible Postcodes

Residents of the following areas with postcodes listed in the below documents are eligible for a free consultation:

List of Suburbs & Postcodes by Local Government

 

Download the My Emergency Dr App

Access to our online specialist doctor service is via telephone or a free app, available from the App Store or External Link Google Play.

 

 

We recommend you have a stable internet or data connection when using the app, and are in a well lit area, so the emergency specialist can view you and/or the patient.

Alternatively patients can call our service on External Link 1800 001 033

Our lines are staffed 24 hours a day, 7 days a week although calls are funded through the PHN program only for the after hours period. After Hours is defined as Monday - Friday: 6pm – 8am, Saturday: 12pm – 8am, Sunday and Public Holidays: 24hrs. Calls received outside of these times are subject to charges. Calls will be answered within minutes, at any time of the day or night.

Frequently Asked Questions

Have questions?

Get in Touch. Our friendly team is here to answer all your My Emergency Doctor related questions. Contact us to learn more about the app or the offer to South Western Sydney residents.

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