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Connect with a specialist emergency doctor, after-hours*, at no cost

Residents of South Western Sydney are eligible for free after-hours* telehealth consultations, thanks to South Western Sydney Primary Health NetworkMy Emergency Doctor is a telemedicine service connecting Australians with a team of emergency doctors via the phone or an app video call. 

Need a doctor? At times when your regular GP is closed and you are not sure if you need to go to the emergency room, My Emergency Doctor’s team of 24/7 emergency doctors can:

  • Make rapid and accurate assessments via phone or video calls

    Call now
  • Provide prescriptions, specialist referrals and x-ray requests

     

  • Help you from spending hours waiting in the emergency room

How we help residents of South Western Sydney

  • On-demand medical assistance

    No appointments needed

    Avoid long waiting times in the emergency room and get quick expert answers to your health concerns in after-hours* periods (via phone or smart device), wherever you are. After Hours is defined as Monday - Friday: 6pm – 8am, Saturday: 12pm – 8am, Sunday and Public Holidays: 24hrs

  • Faster access to emergency care

    Flexible access

    To obtain your free consultation simply dial 1800 001 033 or download the 'My Emergency Dr' app onto your smart device and register your details, entering your postcode when it prompts you for a 'PARTNER CODE'.

  • Australian-qualified Specialist Doctors

    EXPERTISE

    If your regular GP is closed and you can not find another GP clinic that is open in the after-hours* period, My Emergency Doctor can assist. All of our emergency specialist doctors are Fellows of the Australasian College for Emergency Medicine. 

When to Call

If you or someone you know unexpected symptoms or are feeling acutely unwell, it can be difficult to know who to call. This service is specifically for the after hours period or for some people, like the elderly or those with pre-existing conditions, times when you might normally attend an Emergency Department but may not be able to in the current environment.

My Emergency Doctor is not a replacement for your GP or the ambulance service. If a patient is experiencing a time-critical emergency and/or is unconscious, has chest pain, difficulty breathing, uncontrolled bleeding or has been in a major accident, please dial 000 immediately.

If you live within South Western Sydney, a consultation with My Emergency Doctor may be appropriate if your or the patient experience any of the following conditions for immediate care:

  • COVID-19
  • Abdominal Pain
  • Fainting
  • Headache/ Head Injury / Concussion
  • Flu
  • Fever
  • Rashes, bites and stings
  • Back pain
  • Sore Throat
  • Diarrhoea and Vomiting
  • Acute Injury
  • Headache
  • Urinary Tract Infections
  • Allergic reactions
  • Sports injuries
  • Work injuries

Interpreter Services Available

My Emergency Doctor can support consultations in multiple languages via the Translating and Interpreting Service (TIS National). In order for an interpreter to be organised, patients or their carers will need to be able to communicate the language for which require they an interpreter, their return contact phone number and Medicare card number in English.

External Link Find out more about the TIS National service

Eligible Postcodes

Residents of the following areas with postcodes listed in the below documents are eligible for a free consultation:

List of Suburbs & Postcodes by Local Government

 

Download the My Emergency Dr App

Access to our online specialist doctor service is via telephone or a free app, available from the App Store or External Link Google Play.

 

 

We recommend you have a stable internet or data connection when using the app, and are in a well lit area, so the emergency specialist can view you and/or the patient.

Alternatively patients can call our service on External Link 1800 001 033

Our lines are staffed 24 hours a day, 7 days a week. Calls will be answered within minutes, at any time of the day or night.

Frequently Asked Questions


Why is this service free?

South Western Sydney Primary Health Network (SWSPHN) has partnered with My Emergency Doctor to bring residents in their geographical catchment area free consultations in the after-hours period. 

SWSPHN is providing this service in the instance your regular GP is closed and you can not find another GP clinic that is open in the after-hours* period.

This service is supported by funding from South Western Sydney PHN through the Australian Government’s PHN program.

Does this service replace my GP or OOO?

Absolutely not. We recognise that your GP is your primary healthcare provider. We simply want to be there at times when your GP can’t be, as our service is available 24 hours a day, 7 days a week. Please also note that this is not a replacement for the emergency 000 service. If you suffer a time-critical emergency such as chest pain, uncontrolled bleeding, difficulty breathing or have been in an accident, call 000 without delay.

What is an Emergency Specialist Doctor?

Emergency medicine is a recognised speciality within medicine where the focus is on immediate diagnosis, resuscitation and treatment of patients with an acute medical condition. Emergency Specialist Doctors (also called Fellows of the Australasian College for Emergency Medicine, or FACEMs) have completed specialist training and passed their Fellowship or ‘Consultant’ Exam in Emergency Medicine. They are trained to deal with the full range of emergencies suffered by all patients regardless of age or gender.

What is the definition of "after-hours" period (for free consultations)?

After Hours is defined as Monday - Friday: 6pm – 8am, Saturday: 12pm – 8am, Sunday and Public Holidays: 24hrs.

What do I need to use the service via app?

  • A phone or tablet with the capacity to run the latest operating system applicable to the device, whether it be Apple or Android operations system.
  • An internet connection
  • Adequate background lighting (so our doctors can see you)
  • Our app, available to download for free from the Apple Store or Google Play.
  • Your postcode to insert as a 'PARTNER CODE'

What do I need to use the service via telephone?

  • A functioning landline telephone
  • If you are using a mobile phone, ensure you have strong service reception
  • Our phone number is toll-free, however mobile carrier charges may apply if you call via a mobile phone
  • Your postcode to use as a 'PARTNER CODE'

Is my data secure? Will the call be private?

All your personal information will be kept secure on Australian-based servers. Our doctors may review this information with other healthcare providers such as your GP in accordance with our Privacy Policy. From time to time a second emergency specialist doctor may access your patient records for quality assurance purposes only. Please also see our Terms and Conditions.

How do I claim my free consultation?

To obtain your free consultation simply dial External Link 1800 001 033 or download the 'My Emergency Dr' app onto your smart device and register your details, entering your postcode when it prompts you for a 'PARTNER CODE'.

How do I download the app?

Access to our app is free from the Apple Store or Google Play. From your smart device (tablet or phone), visit the corresponding app store/centre and download the app. See our gallery of instructions above for more information and help.

Why is the app asking me for my credit card details if the service is free?

My Emergency Doctor is available to anyone living in Australia for a fee, however residents of South West Sydney are eligible for free after-hours* telehealth consultations thanks to the South Western Sydney Primary Health Network. 

Please insert your postcode as your 'PARTNER CODE' when prompted in the process og registering your details through our app. You do not need to insert your credit card details.  

For anyone not living in an area that has a Primary Health Network subsidising the cost of their consultation, fees apply. We ask for credit card details in order to facilitate payment for these consultations. Fees are also applicable to residents of South Western Sydney that call outside of the after-hours* period.

What are your service Terms and Conditions?

You can find them on our Terms and Conditions of Service page

Have questions?

Get in Touch. Our friendly team is here to answer all your My Emergency Doctor related questions. Contact us to learn more about the app or the offer to South Western Sydney residents.

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