We recognise that your GP is your primary healthcare provider. My Emergency Doctor complements the existing system by being there at times when your GP can’t be, as our service is available 24 hours a day, 7 days a week.

Our consultations with patients are focused on an immediate and dire need and as such, our emergency physicians seek to make rapid decisions and arrange critical care for that specific point in time. Additionally we are able to provide post-consultation summaries which the patient or their family can provide to their usual GP to support any ongoing care the patient requires.

You should continue to see your GP as they are your primary healthcare provider and your relationship with them is vital in maintaining health and wellbeing.

If you or someone you know unexpected symptoms or are feeling acutely unwell, it can be difficult to know who to call. This service is specifically for the after hours period or for some people, like the elderly or those with preexisting conditions, times when you might normally attend an Emergency Department but may not be able to in the current environment.

A consultation with My Emergency Doctor may be appropriate if your or the patient experience any of the following conditions for immediate care:

• Bronchiolitis 
• Head injury/Concussion
• Back pain
• Urinary tract infections 
• Abdominal pain
• Flu/Fever/Sore throat
• Allergic reactions
• Fainting
• Diarrhoea and Vomiting 
• Sports injuries
• Headache
• Rashes, bites and stings
• Acute injury
• Work injuries

To access the My Emergency Doctor service patients will need:

• Any computer with internet access, and any smart device with the capacity to run the latest operating system applicable to the device, whether it be Apple, Android or Windows operations system
• A stable internet connection and a web browser (i.e: Chrome)
• Adequate background lighting (so our doctors can see you)

The My Emergency Doctor service is available for all Australians 24 hours a day, 7 days a week; whether for the parent of a sick child at 2am, the mobility-impaired elderly at home or in an aged care facility, or anyone seeking to avoid long hospital waits.

We put you/the patient at the centre of our service, providing layered support to the facility and you/patient’s GP, especially in the after-hours; focussing on assessing, diagnosing and treating their condition(s).

Our senior emergency specialist doctors (FACEMs) are experienced in managing busy hospital emergency departments (ED). They specialise in diagnosing and managing acute conditions in patients previously unknown to them, with limited information. Their experience uniquely positions them to advise which patients need to go to an ED and those who can be treated at home/ health institution or by their GP.

Through audio and video technology, our consulting emergency specialists can talk to patients, view injuries or symptoms of illness before diagnosing, prescribing and making treatment plans and other arrangements with patient transfer services or pharmacies.

Patient confidentiality is upheld in our service. All personal information of our patients is stored securely via encryption on our Australian-based data servers. Our doctors may review this information with other healthcare providers such as a GP in accordance with our service Privacy Policies. 

From time to time a second emergency specialist doctor may access a patient's records for review and quality assurance purposes only. Please also see our serivce Terms and Conditions.

Please contact either:

• The Practice Manager
  My Emergency Dr
  1800 123 633
  info@myemergencydr.com
  
  
• Australian Health Practitioner Regulation Agency (AHPRA)
  1300 419 495
  http://www.ahpra.gov.au/Notifications.aspx
  
  
• NSW Health Care Complaints Commission (HCCC)
  1800 043 159
  http://www.hccc.nsw.gov.au/Complaints/How-To-Make-a-Complaint