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Connect with a specialist emergency doctor, after-hours*, at no cost

Residents of western Victoria are eligible for free after-hours* telehealth consultations, thanks to Western Victoria Primary Health Network. Please note, the contract with Western Victoria Primary Health Network for a subsidised service providing access to after-hours consultations will end on 30 June, 2024. Availability of free consultations are limited each day. 

My Emergency Doctor's team of 24/7 emergency doctors can:

When to Call

If you or someone you know are experiencing unexpected symptoms or are feeling acutely unwell, it can be difficult to know who to call. This service is specifically for the after hours* period or for some people, like the elderly or those with pre-existing conditions, times when you might normally attend an Emergency Department but may not be able to in the current environment.

My Emergency Doctor is not a replacement for your GP or the ambulance service. If a patient is experiencing a time-critical emergency and/or is unconscious, has chest pain, difficulty breathing, uncontrolled bleeding or has been in a major accident, please dial 000 immediately.

Consultations are funded through the PHN program and is available at no cost in the after hours* period for eligible residents of western Victoria until the end of June 2024. Availability of free consultations are limited each day. Calls received outside the available consultations, will be subject to charges.

*After Hours is defined as Monday - Friday: 6pm – 8am, Saturday: 12pm – 8am, Sunday and Public Holidays: 24hrs. Calls received outside of these times are subject to charges.

If you live within western Victoria, a consultation with My Emergency Doctor may be appropriate if you or the patient experience any of the following conditions for immediate care:


Abdominal pain Fainting Headache/Head injury Flu
Fever Rashes, bites and stings Back pain Sore throat
Diarrhoea and Vomiting Acute injury Urinary tract infections Allergic reactions
Sports injuries Work injuries Concussion Bronchiolitis


Interpreter Services Available

My Emergency Doctor can support consultations in multiple languages via the Translating and Interpreting Service (TIS National). In order for an interpreter to be organised, patients or their carers will need to be able to communicate the language for which they require an interpreter, their return contact phone number and Medicare card number in English.

External Link Find out more about the TIS National Service

Eligible Postcodes

Residents of western Victoria are eligible for free after-hours* telehealth consultations. Visit the Western Victoria Primary Health Network website to find out which local government areas are covered within their catchment area map.

Have questions?

Get in touch. Our friendly team is here to answer all your My Emergency Doctor related questions. Contact us to learn more about the offer to western Victoria residents.

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