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Connect with a specialist emergency doctor, after-hours*, at no cost

Residents of western Victoria are eligible for free after-hours* telehealth consultations, thanks to Western Victoria Primary Health NetworkMy Emergency Doctor is a telehealth service connecting Australians with a team of emergency doctors via the phone or web-based video call. 

This is not an after-hours GP service. At times when you are not sure if you need to go to the emergency department, but cannot contact your GP, My Emergency Doctor's team of 24/7 emergency doctors can:

How we help residents of western Victoria

  • On-demand medical assistance

    No appointments needed

    Avoid long waiting times in the emergency room and get quick expert answers to your health concerns in after-hours* periods (via phone or smart device), wherever you are. After Hours is defined as Monday - Friday: 6pm – 8am, Saturday: 12pm – 8am, Sunday and Public Holidays: 24hrs

  • Faster access to emergency care

    Flexible access

    To obtain your free consultation simply connect via video call, on any smart device and register your details, entering your postcode when it prompts you to the web-form. Alternatively dial 1800 001 141 to speak to a doctor.

  • Australian-qualified Specialist Doctors


    If your regular GP is closed and you can not find another GP clinic that is open in the after-hours* period, My Emergency Doctor can assist. All of our emergency specialist doctors are Fellows of the Australasian College for Emergency Medicine. 

When to Call

If you or someone you know are experiencing unexpected symptoms or are feeling acutely unwell, it can be difficult to know who to call. This service is specifically for the after hours* period or for some people, like the elderly or those with pre-existing conditions, times when you might normally attend an Emergency Department but may not be able to in the current environment.

My Emergency Doctor is not a replacement for your GP or the ambulance service. If a patient is experiencing a time-critical emergency and/or is unconscious, has chest pain, difficulty breathing, uncontrolled bleeding or has been in a major accident, please dial 000 immediately.

Calls are funded through the Primary Health Network program and free to residents of western Victoria only for the after hours period.

*After Hours is defined as Monday - Friday: 6pm – 8am, Saturday: 12pm – 8am, Sunday and Public Holidays: 24hrs. Calls received outside of these times are subject to charges.

If you live within western Victoria, a consultation with My Emergency Doctor may be appropriate if you or the patient experience any of the following conditions for immediate care:


Abdominal pain Fainting Headache/Head injury Flu
Fever Rashes, bites and stings Back pain Sore throat
Diarrhoea and Vomiting Acute injury Urinary tract infections Allergic reactions
Sports injuries Work injuries Concussion Bronchiolitis


Interpreter Services Available

My Emergency Doctor can support consultations in multiple languages via the Translating and Interpreting Service (TIS National). In order for an interpreter to be organised, patients or their carers will need to be able to communicate the language for which they require an interpreter, their return contact phone number and Medicare card number in English.

External Link Find out more about the TIS National Service

Eligible Postcodes

Residents of western Victoria are eligible for free after-hours* telehealth consultations. Visit the Western Victoria Primary Health Network website to find out which local government areas are covered within their catchment area map.

Frequently Asked Questions

Have questions?

Get in touch. Our friendly team is here to answer all your My Emergency Doctor related questions. Contact us to learn more about the offer to western Victoria residents.

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