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How it works
Fast, expert medical support for Aged Care Facilities
At CMS, we understand the challenges aged care facilities face in providing timely, high-quality care, including limited budgets, a nationwide GP shortage, and the decline of traditional bulk-billed visits. Our subscription-based telehealth service addresses these gaps by providing 24/7 on-demand access to emergency physicians via phone or video, ensuring fast expert medical attention. Additionally, residents have access to specialist geriatrician reviews, with an average wait time of just 2 weeks.
Our senior emergency specialist doctors (FACEMs) support nurses and carers by working closely with them as medical emergency consultants. From rapid diagnosis and treatment of patients, prescribing medication, arranging referrals to specialists for non-urgent cases and even arranging patient transport (as necessary) our service can offer reassurance to resident and residential aged care facility teams alike.
As the most senior of emergency specialists, our consulting emergency physicians at My Emergency Doctor are trained to make important critical decisions - all are Fellows of the Australasian College for Emergency Medicine (FACEMS), registered with the Australian Health Practitioner Regulation Agency (AHPRA) and go through a rigorous selection and credentialing process.
Additionally, they provide consultations under a robust clinical governance framework, including monthly case study review and performance management.
Key Benefits for your facility and residents
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24/7 Emergency Support
Video and phone consultations with FACEM's available anytime.
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Specialist Access
Annual geriatrician consultations for better health management.
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No Cost to Facilities
Fees for the service can be passed on to the resident or their families.
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Reduced Hospital Transfers
With 94% MIS rate, timely care keeps residents on-site, reducing transfers and helping aged care homes maintain occupancy and financial stability.
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Peace of Mind
Ensures high-quality care for residents and reassurance for families.
Implementation Process
Implementing our telehealth service is quick and hassle-free, requiring no additional hardware.
Residents can connect to our emergency physicians (FACEMs) 24/7 on demand and access specialist geriatrician reviews by appointment through secure, web-based video platform. Setup is seamless, with full training and ongoing support provided.
Make an enquiry with My Emergency Doctor.
Get in touch to learn more about how My Emergency Doctor can support your aged care facility or to discuss a customised service plan. Once you fill the form, our team will be in touch within 1 business day.