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Connect with a specialist emergency doctor, after-hours*, at no cost

Residents of Eastern and North Eastern Melbourne are eligible for free after-hours* telehealth consultations, thanks to Eastern Melbourne Primary Health Network. My Emergency Doctor is a telemedicine service connecting Australians with a team of emergency doctors via the phone or video call. 

This is not an after-hours GP service. At times when you are not sure if you need to go to the emergency department, but cannot contact your GP, My Emergency Doctor's team of 24/7 emergency doctors can:

How we help residents of Eastern and North Eastern Melbourne

  • On-demand medical assistance

    No appointments needed

    Avoid long waiting times in the emergency room and get quick expert answers to your health concerns in after-hours* periods (via phone or smart device), wherever you are. After Hours is defined as Monday - Friday: 6pm – 8am, Saturday: 12pm – 8am, Sunday and Public Holidays: 24hrs.

  • Faster access to emergency care

    Flexible access

    To obtain your free consultation simply connect via video call, on any smart device and register your details, entering your postcode when it prompts you to the web-form. Alternatively dial 1800 000 633 to speak to a doctor.

  • Australian-qualified Specialist Doctors

    EXPERTISE

    It’s now possible to quickly and easily access Australia’s leading specialist emergency doctors (also known as FACEMs), regardless of where and when you need help. All of our consulting doctors are Fellows of the Australasian College for Emergency Medicine.

 

We recommend you have a stable internet or data connection when connecting to our doctors, and are in a well lit area, so the emergency specialist can view you and/or the patient.

Alternatively patients can call our service on 1800 000 633

Our lines are staffed 24 hours a day, 7 days a week although calls are funded through the PHN program only for the after hours period. After Hours is defined as Monday - Friday: 6pm – 8am, Saturday: 12pm – 8am, Sunday and Public Holidays: 24hrs. Calls received outside of these times are subject to charges. Calls will be answered within minutes, at any time of the day or night.

When to Call

If you or someone you know are experiencing unexpected symptoms or are feeling acutely unwell, it can be difficult to know who to call. This service is specifically for the after hours* period or for some people, like the elderly or those with pre-existing conditions, times when you might normally attend an Emergency Department but may not be able to in the current environment.

My Emergency Doctor is not a replacement for your GP or the ambulance service. If a patient is experiencing a time-critical emergency and/or is unconscious, has chest pain, difficulty breathing, uncontrolled bleeding or has been in a major accident, please dial 000 immediately.

Calls are funded through the PHN program and free to residents of Eastern and North Eastern Melbourne only for the after hours period.

*After Hours is defined as Monday - Friday: 6pm – 8am, Saturday: 12pm – 8am, Sunday and Public Holidays: 24hrs. Calls received outside of these times are subject to charges.

If you live within Eastern or North Eastern Melbourne, a consultation with My Emergency Doctor may be appropriate if you or the patient experience any of the following conditions for immediate care:

 

Abdominal Pain Fainting Headache Head Injury/Concussion
Flu Fever Rashes, bites and stings Back pain
Sore Throat Diarrhoea and Vomiting Acute Injury Urinary Tract Infections
Allergic reactions Sports injuries Work injuries Bronchiolitis

Interpreter services available

My Emergency Doctor can support consultations in multiple languages via the Translating and Interpreting Service (TIS National). In order for a interpreter to be organised, patients or their carers will need to be able to communicate the language for which they require an interpreter, their return contact phone number and Medicare card number in English.

External Link Find out more about the TIS National Service

Frequently Asked Questions

Have questions?

Get in touch. Our friendly team is here to answer all your My Emergency Doctor related questions. Contact us on 1800 000 633 or send an enquiry via our contact form to learn more about the app or the offer to Eastern Melbourne residents.

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