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Connect with a specialist emergency doctor, after-hours*, at no cost

My Emergency Doctor is a telehealth service connecting Australians with a team of emergency doctors via phone or video call. Eligible consultations are funded through the PHN program and is available at no cost* in the after hours period for residents of Eastern and North Eastern Melbourne until the end of September 2022. Availability of free consultations are limited each day. 

This is not an after-hours GP service. At times when you are not sure if you need to go to the emergency department, but cannot contact your GP, My Emergency Doctor's team of 24/7 emergency doctors can:

How we help residents of Eastern and North Eastern Melbourne

  • On-demand medical assistance

    24/7/365

    Avoid long waiting times in the emergency room and get quick expert answers to your health concerns in after-hours* periods (via phone or smart device), wherever you are. After Hours is defined as Monday - Saturday: 7pm – 8am, Sunday and Public Holidays: 24hrs.

  • Faster access to emergency care

    Flexible access

    To obtain your free consultation simply connect via video call, on any smart device and register your details, entering your postcode when it prompts you to the web-form. Alternatively dial 1800 000 633 to speak to a doctor.

  • Australian-qualified Specialist Doctors

    EXPERTISE

    It’s now possible to quickly and easily access Australia’s leading specialist emergency doctors (also known as FACEMs), regardless of where and when you need help. All of our consulting doctors are Fellows of the Australasian College for Emergency Medicine.

 

We recommend you have a stable internet or data connection when connecting to our doctors, and are in a well lit area, so the emergency specialist can view you and/or the patient.

Alternatively patients can call our service on 1800 000 633.

When to Call

If you or someone you know are experiencing unexpected symptoms or are feeling acutely unwell, it can be difficult to know who to call. This service is specifically for the after hours* period or for some people, like the elderly or those with pre-existing conditions, times when you might normally attend an Emergency Department but may not be able to in the current environment.

My Emergency Doctor is not a replacement for your GP or the ambulance service. If a patient is experiencing a time-critical emergency and/or is unconscious, has chest pain, difficulty breathing, uncontrolled bleeding or has been in a major accident, please dial 000 immediately.

Consultations are funded through the PHN program and is available at no cost in the after hours* period for eligible residents of Eastern and North Eastern Melbourne until the end of September 2022. Availability of free consultations are limited each day. Calls received outside the available consultations, will be subject to charges.

*After Hours is defined as Monday - Saturday: 7pm – 8am, Sunday and Public Holidays: 24hrs. Calls received outside of these times are subject to charges.

If you live within Eastern or North Eastern Melbourne, a consultation with My Emergency Doctor may be appropriate if you or the patient experience any of the following conditions for immediate care:

 

  • Abdominal Pain
  • Flu/Sore throat
  • Fever
  • Allergic reactions/rashes/bites and stings
  • Fainting 
  • Diarrhoea and Vomiting
  • Sports injuries/Acute Injury/Work injuries
  • Head Injury/Concussion
  • Back pain
  • Urinary Tract Infections
  • Bronchiolitis

 

Interpreter services available

My Emergency Doctor can support consultations in multiple languages via the Translating and Interpreting Service (TIS National). In order for a interpreter to be organised, patients or their carers will need to be able to communicate the language for which they require an interpreter, their return contact phone number and Medicare card number in English.

External Link Find out more about the TIS National Service

Frequently Asked Questions

Have questions?

Get in touch. Our friendly team is here to answer all your My Emergency Doctor related questions. Contact us on 1800 000 633 or send an enquiry via our contact form to learn more about the app or the offer to Eastern Melbourne residents.

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