Eastern Melbourne Primary Health Network is providing
free My Emergency Doctor calls after hours for local residents via telehealth.*

* Enter your postcode when you download the app.

+ After Hours (Mon-Fri: 6pm – 8am, Sat: 12pm – 8am, Sunday and Public Holidays: 24hrs)

Need a doctor? When you cannot contact your GP, My Emergency Doctor’s team of  24/7 emergency doctors can:

  • Make rapid and accurate assessments via video call
  • Provide prescriptions, specialist referrals and x-ray requests
  • Save hours waiting in the emergency room

Step 1

Search “My Emergency Dr” in the App Store or Google Play. Download to your device.

Step 2

Follow the on-screen prompts and enter your name and payment information.

East Melbourne residents: Enter your postcode and all video calls are free after hours.*

Step 3

Need a doctor now? When facing illness or injury, open the My Emergency Dr app and video call directly with our emergency doctor.

Step 4

Our team of My Emergency Doctor physicians can send you a post-consultation summary with any referrals or prescriptions. All your medical data will be treated confidentially.*

Get in Touch

Our friendly team is here to answer all your My Emergency Doctor related questions. Contact us to learn more about the app or the offer to Eastern Melbourne residents.

Frequently Asked Questions

  • Why is this service being offered?

    Wherever you live in Australia, you should be able to access the best possible healthcare in a crisis. If you or a family member are experiencing illness or injury, sometimes you have no other choice but to go to the local emergency department and spend hours waiting to see a doctor. Even at the completion of your Emergency Department visit, most patients will not have been seen by an emergency specialist doctor. My Emergency Dr allows you to jump the queue and be seen by a specialist emergency doctor from the comfort of your own home, simply by clicking ‘Connect Now’ on your smartphone.

  • Does this service replace my GP or OOO?

    Absolutely not. We recognise that your GP is your primary healthcare provider. We simply want to be there at times when your GP can’t be, as our service is available 24 hours a day, 7 days a week. Please also note that this is not a replacement for the emergency 000 service. If you suffer a time-critical emergency such as chest pain or difficulty breathing, call 000 without delay.

  • What is an Emergency Specialist Doctor?

    Emergency medicine is a recognised speciality within medicine where the focus is on immediate diagnosis, resuscitation and treatment of patients with an acute medical condition. Emergency Specialist Doctors (also called Fellows of the Australasian College for Emergency Medicine, or FACEMs) have completed specialist training and passed their Fellowship or ‘Consultant’ Exam in Emergency Medicine. They are trained to deal with the full range of emergencies suffered by all patients regardless of age or gender.

  • What do I need to use the service?

    * An iPhone 5, 6, 7, 8 or X using iOS operating system 9 or later, or an Android phone, using Android 6 operating system or later
    * An internet connection
    * Adequate background lighting (so our doctors can see you)
    * Our app

  • Is my data secured? Will the call be private?

    All your personal information will be kept secure on Australian-based servers. Our doctors may review this information with other healthcare providers such as your GP in accordance with our Privacy Policy. From time to time a second emergency specialist doctor may access your patient records for quality assurance purposes only. Please also see our Terms and Conditions.

Terms and Conditions

These terms and conditions will apply to you as well as any child or person who may be under your care and responsibility (“you” or “your”) when you use the “My Emergency Dr” Service (“Service”). “We” and “us” refers to Connected Medical Solutions Ltd.

The Service

1. The Service is provided by specialist emergency doctors who will conduct the consultation with you via video-conference. In this regard, we are not able to conduct physical examinations, tests and checks in the same way as when you attend a doctor’s surgery or hospital emergency department. However, where deemed appropriate, we will advise if any necessary examinations, tests or checks should be conducted after the video-conference consultation.

2. The Service is not appropriate for patients who are suffering from unconsciousness, chest pain, difficulty breathing, uncontrollable bleeding or been involved in a major accident. If the patient is affected by any of the aforementioned conditions, you should call 000 without delay.

3. Some medications cannot be prescribed through our Service.

4. After the video-consultation, we will arrange for a copy of your consultation summary, and, if applicable, prescription and referral to be made available on a secure patient portal which you can access and download at your convenience. Such documents may also be emailed to you on specific request.

5. For quality assurance purposes, we may on occasion arrange for a second doctor to monitor the consultation being administered by the primary treating doctor. If this is likely to occur, we will notify you in advance and ask your permission for the supervising doctor to be present. You will not be charged any fee for the supervising doctor’s attendance.


6. We can only treat children when they are in the presence of a parent or guardian. For this purpose, a child means anyone less than 18 years of age.

7. The Service is only accessible through downloading our app from Apple Store or Google Play (“App”) and registering. Please do not share your registration details with any person outside of your immediate family. If you believe that someone has become aware of your registration details and/or you suspect unauthorized use, please inform us immediately.

8. You agree to only use the App for the permitted purpose and that you will not hack or break into any unauthorized area or attempt to bypass any security measure nor upload any virus or malicious code into our network.

Recordings and communications

9. During the video-conference, if circumstances warrant, we may ask your permission for the video conference to be recorded. It is also a condition of you using the Service that you must not record the video conference without the permission of the treating doctor.

10. On occasion, we may need to send you information. You agree that we may send information to you by email or by text. If you do not agree to communications by email or text, please contact our Practice Manager on the phone number provided on our website.


11. Unless you have been given a special Partner Code (or live in an eligible postcode), you will be required to pay a fee for using the Service as displayed on our website. Such fee may change from time to time. Payment may be made via Visa or Mastercard.

12. If you have been given a Partner Code to use the Service which entitles you to a discount or without having to pay, such Partner Code may only be used for so long as you satisfy the criteria on which the Partner code was issued. If you no longer satisfy the criteria or if the Partner Code has expired, you agree to pay a fee for using the Service based on our normal rates. You agree that you will not disclose your Partner Code to any other third person without our prior written consent.


13. You have the right to stop using the Service at any time.

14. We have the right to refuse further treatment if you have breached any of the terms and conditions contained herein and such breach has not been remedied within 5 days of written request from us.

Warranties, exclusions and releases

15. Because the consultation is based on a video-conference, which will involve us being able to communicate with each other clearly and which may also require you to send us still images/photos, the Service will be dependent on having a stable, high speed internet connection to conduct the video-conference. You will also be required to be in an area with sufficient lighting. In the event that video quality is not sufficient for any reason, we may advise you to terminate the video conference whereupon we will call you back and suggest an alternative treatment plan.

16. We cannot be held responsible and we hereby exclude liability for any injury or condition which may be exacerbated by poor video or voice communications caused by insufficient network quality, lighting, bandwidth, network interruption, congestion or other technical, hardware or software failure. We also exclude liability for all indirect and consequential losses which may arise from your use of or inability to use the Service.

17. We do not warrant that the Service will be uninterrupted, faultless or error free. Use of our Service is dependent on mobile networks and/or the internet which may perform unpredictably at times and which may from time to time prevent access or use of the Service. We will try and give prior notice of any planned system maintenance.

18. You hereby release ConnectedMed and all its directors, officers, employees, contractors, doctors and nurses from any and all loss or liability which may arise from any suit, action, claim or demand relating to or arising from the circumstances set out in paragraphs 16 and 17 above.

19. Although we have taken reasonable steps to make our platform secure and stable, we are not able to make and hereby exclude any other representation, warranty or guarantee regarding the security and stability of our platform and Service.

Intellectual property rights

20. Unless otherwise indicated, ConnectedMed is the owner of all logos, business names and content (“IPR”) which appears on our website and App. You are not permitted to use, copy, distribute the IPR in any way other than as part of using the Service without our written consent.


21. These Terms & Conditions, together with the Privacy Policy represents the complete agreement between you and ConnectedMed concerning any treatment under the Service. We reserve the right to amend these Terms and Conditions from time to time. Any such changes will automatically take effect 7 days after we post the revised changes on our website.

22. If any sentence or paragraph above is found to be void, unenforceable or invalid, then it shall be severed, leaving the remainder of the paragraph and Terms and Conditions in full force and effect.

23. Any failure or delay to enforce any of our rights under these Terms and Conditions, does not constitute a waiver of our rights.

24. Any dispute arising from your use of the Service or in relation to the operation of these Terms and Conditions will be governed by the laws of NSW. All parties agree to submit to the exclusive jurisdiction of the courts of NSW and of courts entitled to hear appeals from those courts. Neither party can object to such choice of courts for any reason.

© Copyright 2018. My Emergency Doctor.

This initiative is funded by the Australian Government under the PHN Program.
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